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PEDAL, COVID-19 and You

COVID-19 Response Plan


Coronavirus Disease 2019 (COVID-19) is a respiratory disease caused by the SARS-CoV-2 virus. It has spread from China to many other countries around the world, including the United States. Depending on the severity of COVID-19’s international impacts, outbreak conditions—including those rising to the level of a pandemic—can affect all aspects of daily life, including travel, trade, tourism, food supplies, and financial markets.

To reduce the impact of COVID-19 outbreak conditions on businesses, workers, customers, and the public, it is important for all employers to plan now for COVID-19.

About COVID-19

Symptoms of COVID-19 Infection with SARS-CoV-2, the virus that causes COVID-19, can cause illness ranging from mild to severe and, in some cases, can be fatal. Symptoms typically include fever, cough, and shortness of breath. Some people infected with the virus have reported experiencing other non-respiratory symptoms. Other people, referred to as asymptomatic cases, have experienced no symptoms at all. According to the CDC, symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

How COVID-19 Spreads

Although the first human cases of COVID-19 likely resulted from exposure to infected animals, infected people can spread SARS-CoV-2 to other people. The virus is thought to spread mainly from person to-person, including:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has SARS-CoV-2 on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the primary way the virus spreads. People are thought to be most contagious when they are most symptomatic (i.e., experiencing fever, cough, and/or shortness of breath). Some spread might be possible before people show symptoms; there have been reports of this type of asymptomatic transmission with this new coronavirus, but this is also not thought to be the main way the virus spreads.

With this information as background, Pedal is committed to providing a safe workplace and a safe retail space for customers to enjoy high quality sales and service experiences. Here are the precautions and measures we’ve implemented to keep everyone safe.

Infection Prevention Measures

Prescreening?Employees. Every employee must complete a pre-shift screening and self report any COVID-19 symptoms, out of area travel, or potential exposure to a confirmed COVID-19 patient. In the event of an affirmative response to any of the pre-screening questions, the employee will not be allowed to begin work. To return to work they must be adhere to current CDC guidelines.

Vendors. All vendors must respond to a pre-screening health questionnaire before gaining access to facilities. In the event of an affirmative response, vendors are to contact Pedal by phone to make alternative arrangements.

Clients. All clients are required to review a pre-screening questionnaire. In the event of an affirmative response, they are not to access the building. Orders may be placed remotely and arrangements made for contactless home delivery.

Hand Washing

Employees. All employees have been trained on proper hand washing protocol. They wash their hands at the start of each shift, after using the restroom, and after contact with any high volume touch points. They commit to washing their hands often with soap and warm water for at least 20 seconds. Soap and single use paper towels are provided and fully stocked at all hand washing stations.

Vendors. Vendors are given access to our fully stocked hand washing stations. They are to wash their hands upon arrival and after any contact with high touch points.

Clients. Clients have access to fully stocked hand washing sinks in our restrooms.


Pedal employees disinfect high-touch places such as countertops, light switches, credit card machines, telephones and the like every hour or more frequently if necessary.

Personal Protective Equipment

Employees. In accordance with executive order, all of our staff are provided with face masks and are required to wear them while in public spaces at work. They have been instructed on proper wearing and washing protocols. Staff are also provided access to single use gloves and are required to wear them when handling high touch items.

Vendors. All vendors are required to wear masks when entering a Pedal facility.

Clients. Clients are required to wear masks when entering a Pedal showroom. Pedal will supply a mask for the client if needed.

Social Distancing

Employees. Employees have been trained on social distancing and maintain six feet of separation wherever possible.

Vendors. Must maintain six feet of separation whenever possible.

Clients. Clientss must adhere to social distancing practices, by reading and adhering to in shop signage, employee direction and social distancing floor markings.

Designated Compliance Coordinator

The store manager or their designee will coordinate compliance. They are responsible for ensuring compliance with all actions described in this Preparedness and Response plan during the day. They are also responsible for monitoring daily operations and appropriately escalating any safety issues to management.

Clients that notice any safety issues or areas for improvement may speak with the on-shift Compliance Coordinator. If they would like to submit concerns remotely they may do so by emailing or calling the business office at 269-324-5555.

Remote work and travel

All Pedal related travel is on hold indefinitely; this includes airline travel, as well as interstate and non-essential local travel. Deliveries will occur as regularly scheduled, with delivery drivers and maintenance technicians executing all required hand washing and sanitizing protocols.

Reporting COVID-19

Pedal is committed to the safety of our employees and customers. If someone entering our facility poses a threat to the health and safety of others in the building we will require them to leave.

Employees are required to immediately call the store manager if a positive COVID case enters any Pedal facility. Within 24 hours Pedal will notify: (1) The local public health department, and (2) Any co-workers, contractors, suppliers, or customers, to the best of our ability, who may have come into contact with the person with a confirmed case of COVID-19, while maintaining confidentiality/anonymity of the infected person whenever possible.

A positive case will result in the immediate closure of the facility and a thorough cleaning in compliance with FDA and CDC recommendations.

Plan Updates and Expiration

This Plan responds to the COVID-19 outbreak. As this pandemic progresses, Pedal will update this Plan and its corresponding processes.

This Plan will expire upon conclusion of its need, as determined by Pedal and in accordance with guidance from local, state, and federal health officials.